Frequently Asked Questions FAQ's
How do I reserve my date?
Click Check Availability, choose your package, sign the e‑contract, and pay the retainer—all online in under 5 minutes.
What’s the retainer amount?
$200 for staffed packages (Wedding Booth), $150 for Digital Drop‑Off, $300 for Corporate Booth
When is the balance due?
One day before your event; you’ll get an automated reminder with a secure pay‑link.
What happens if we need to reschedule?
Life happens. Give us 14 days’ notice and we’ll move your retainer to a new date (subject to availability) at no fee.
What if it rains?
We can move under cover or reschedule; your retainer transfers to the new date.
What areas incur no travel fee?
Staff booths–Free within 45 miles of Ontario, CA; +$75 after. Digital booth–Free within 25 miles of Ontario, CA
How long does setup and teardown take?
We arrive one hour early; teardown is 30 minutes.
What space and power do you need?
8 × 8 ft, 8 ft height, and one 110 V outlet within 25 ft.
Are you insured?
Yes—$2 M general liability covers guests, venues, and gear; COI issued on request.
What if the booth malfunctions?
Backup gear travels with us, and most issues are fixed in minutes.
Is guest data private?
100 %—no data sold; galleries can be password‑protected and auto‑expire.
Do guests need to download an app?
Nope—scan a QR and the gallery opens instantly in any browser.