A non-refundable retainer is collected at the time of booking to reserve your date and begin design work:
The retainer is applied to your final balance but is never refundable under any circumstances.
The remaining balance is due before the event. We send automated reminders. Unpaid balances may result in service suspension or cancellation.
If you need to move your event date, email us as early as possible. We will make every reasonable effort to transfer your booking to an available date within 12 months. Your original deposit will carry over; new travel fees or price changes in effect on the new date may apply.
Custom vinyl wraps, specialty props, rush-print materials, or permits purchased on your behalf are non-refundable once ordered or produced.
If Nixie Photo Booth must cancel due to circumstances within our control and no substitute service can be provided, you will receive a full refund of all monies paid. Our liability is limited to the amount you have paid us.
Neither party is liable for failure to perform caused by events beyond reasonable control (e.g., natural disasters, government restrictions, venue closure). Deposits remain non-refundable but may be applied to a new date, subject to availability, within 12 months.
Approved refunds are returned to the original payment method (Stripe or Zelle) within 7 business days; banks may take additional time to post funds.
Nixie Photo Booth
2777 E Cornwall St, Ontario, CA 91761
(951) 444-1303 | [email protected]
